Booking Policy

Pricing
All prices shown online are in Indian Rupees and per person per night (unless otherwise stated) based on the chosen occupancy in a twin or double room, for one or more consecutive night stays.
All prices are excluding Tax at the current prevailing rate.
Prices are subject to change without notice. However, your price is guaranteed once you are given a confirmation number.
For the avoidance of doubt, your price does not include any incidental charges, which you may incur during your stay (including, by way of example only, in respect of your use of the hotel’s bar and the costs of external telephone calls from your room). Such charges will be payable by you on your departure and, in the event that you fail to pay any such incidental charges, we reserve the right to withdraw the said amount from your credit card.

What the Price Includes
Website prices include accommodation cost (in the chosen room type) as well as the chosen board basis. Accommodation facilities include bedrooms (single room for single guests) with satellite TV, direct dial telephone, safe locker facility at reception, air-conditioning and private en room bathroom. Most of the rooms have a balcony. For a more detailed description, please refer to the description of the chosen room type.
The prices shown online are not valid in conjunction with any other offer and, until you have received your confirmation number, are subject to change without prior notice.

Children
Children under the age of 5 can stay and eat free, when sharing a room with 2 paying adults on the same meal basis. Children from the ages of 5 to 12 will charged child rates as applicable , when sharing a room with 2 paying adults .

Dogs or other pets
Although we are animal lovers, it is hotel policy not to accommodate pets and these are not allowed in our property.

Checking In and Out
All Hotel units are available from 13.00 hrs on the day of arrival. Rooms must be vacated by 12pm on the day of departure, unless otherwise sanctioned at the discretion of the hotel manager.

Health, Leisure and Beauty
Our property has an outdoor swimming pool with ample sun deck and area to relax and enjoy the sun. Our swimming pool, activity room and Gym are available to use from 0800 to 1900.
The Ayurvedic center (Vadasparsh) is open from 0800 to 1800, Prior booking is required for this facility as per the rates applicable for the various therapies.
Children under 12 are not permitted to use the fitness room, or pool areas unless accompanied by a responsible adult at all times.

Booking Information
Feel free to book on-line directly from our site. Due to the nature of some of our products, not all of them are available on-line. In case you would like to voice a particular query, please do not hesitate to contact our property directly (on +91 481 2563404/ 2565404) where you will find someone who is more than willing to help you out between 0900-1800 (Indian standard time).
If you make a booking online or direct with the hotel.

Deposits and Pre-Payments
A deposit or a pre payment may be required and, where required, will be taken, at the time of booking, in accordance with the provisions applying to the product and rate selected by you. In any event, you are required to guarantee your booking with a valid credit or debit card at the time of booking. Payment (where no deposit or prepayment is required or otherwise of any balance due) will be taken upon departure. In the event of cancellation payment will be taken in accordance with our cancellation terms. See “Cancellations and Amendments” below for details.

Cancellations and Amendments
All cancellations must be made as early as possible as this allows us to re-sell the room and therefore we would not charge any cancellation fees. In this regard, our cancellation policy is as follows:
If a booking is cancelled within 15 days of arrival
No cancellation fees apply
If a booking is cancelled within 10 days of arrival
25% cancellation fees apply
If a booking is cancelled within 7 days of arrival
50% cancellation fees apply
If you simply fail to show up, then the full cancellation fee applies.
In case you would like to amend a booking, it is best to do so by calling the hotel directly on +91 481 2563404/2565404 or by sending an e-mail to mail@backwaterripples.com where depending on the case and the period, it is to the discretion of the hotel management whether an amendment fee is to be applied or not.

General Information
Although every effort has been made to ensure the accuracy of the information contained online, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured online at any time.
Backwater Ripples shall not be responsible for any loss or damage which you may suffer arising out of events beyond its control or the control of its suppliers (including, without limitation, fire, failure of electrical, gas or other power supplies, strikes, industrial action, terrorist activity, technical problems with transport, illness of entertainers and bad weather), nor for any curtailment, cancellation or change to any accommodation, activity or itinerary or any other consequences which arise as a result of such events.
For the avoidance of doubt, nothing in these terms and conditions shall operate to attempt to exclude or limit the Company’s liability for the death or personal injury of any person caused by the negligence of the Company or its employees, servants or agents or to attempt to exclude or limit the Company’s liability in any manner which would be unlawful.
These terms and conditions shall be subject to the laws of the jurisdiction in Kottayam.